Flirting with Adrenaline

A health services researcher's take on EMS

CV

Counts CV – April 2017

EDUCATION

  • Doctor of Philosophy – 2017

    • Tulane University School of Public Health and Tropical Medicine
    • Dissertation: An Evaluation of the Environmental and Organizational Factors Associated with the Formation of Community Paramedicine Programs
  • Master of Health Administration – 2013
    • Tulane University School of Public Health and Tropical Medicine
    • Thesis: Measuring Quality in Out-of-Hospital Cardiac Arrests in Orleans Parish
  • Bachelor of Science – 2011
    • Tulane University School of Science and Engineering

TEACHING AND RESEARCH INTERESTS

  • Domestic Healthcare Policy
  • Quality and Patient Safety
  • Organizational Culture and Theory
  • Prehospital Emergency Medicine

TEACHING EXPERIENCE

Instructor

  • Integrated traditional quality improvement class with Institute for Healthcare Improvement I-CAN Open School online course
  • Guided students through real world quality improvement projects within healthcare organizations across greater New Orleans
  • Mentored student groups through issues associated with interdisciplinary teams
  • Redeveloped rigorous course covering foundations of quality management guided by the DMAIC framework

Teaching Assistant

  • Support six different professors with the redevelopment and deployment of seven classes over the course of 20 different offerings
    • Introduction to Health Systems, Management, & Policy
    • Ethical Concerns of Health Care Managers
    • Information Systems
    • Health Policy Analysis
    • Organizational Behavior
    • Quality Management in Health Care
    • Health Market Analysis
  • Provide grading, communication, and organizational support personalized to the needs of each professor and course
  • Championed the implementation of the flipped classroom model across department

Guest Lecturer

  • Community Paramedicine, Foundations of Health Care Systems
  • Ethics of Disaster Management, Ethical Concerns of Health Care Managers
  • Health Care Quality, Foundations of Health Care Systems
  • Comparative Health Systems, Foundations of Health Care Systems
  • Preparing for a Disaster, Introduction to Health Systems, Management, & Policy
  • Healthcare Quality, Health Systems Concepts
  • Organizational Culture, Introduction to Health Systems, Management, & Policy
  • Argentinian Health Care, Introduction to Health Systems, Management, & Policy
  • Patient Centered Medical Homes, Quality Management in Healthcare

PROFESSIONAL EXPERIENCE

  • Research Director, Ozanam Inn
    • Oversee interdisciplinary team of MD and MPH student researchers focused on Hepatitis C testing of the disenfranchised population in New Orleans
    • Coordinate all research projects from conception through execution and publication
    • Ensure appropriate processes are utilized for IRB approval, survey development, and process redesign
    • Foster new research ideas via continuous implementation of PDSA cycle
  • Senior Consultant, Interactive Quality
    • Advise healthcare systems around the country on ethical leadership and employee accountability
    • Provide strategies for improving employee engagement, patient satisfaction, and organizational culture
  • MHA Alumni Network Liaison, Tulane University School of Public Health and Tropical Medicine
    • Connect the Global Health Management and Policy Department to local and national MHA alumni
    • Advocate for the inclusion of MHA alumni within the broader Tulane Alumni networks
  • Accreditation Coordinator, Tulane University School of Public Health and Tropical Medicine
    • Responsible for timely completion of all requirements for successful Commission on Accreditation of Healthcare Management Education (CAHME) re-accreditation
    • Ensured all supporting materials were collected over course of self-study year
    • Developed annual alumni evaluation plan in order to maintain up to date information on current market changes and trends
  • Project Consultant, Lambeth House
    • Developed a comprehensive strategic plan related to expanding long-term care services into a community-based format
    • Maintained thorough communication with executive team throughout project in order to establish an appropriate understanding of the various internal and external market forces that influenced the proposed strategies
    • Presented final analysis and recommendations to executive team
  • Administrative Resident, New Orleans Faith Health Alliance
    • Performed an in-depth analysis of patient charts to identify points of high utilization and areas that could be targeted for improved patient outcomes
    • Developed Medicaid budget proposal for FY 2013 based on patient volume and utilization patterns
    • Generated FY 2015 budget in line with three-year strategic plan
    • Produced cost analysis for participation in Center of Disease Control and Prevention Immigrant and Refugee Health Program
  • Administrative Resident, St. Luke’s Living Center
    • Administrator-on-call for rotating weekends; responsible for all administrative tasks of the facility related to staff, residents, and response to any emergencies
    • Created a weight-tracking system to identify significant weight changes in high-risk residents; this information was used to develop life-saving interventions
    • Performed psychological and behavioral health evaluations in order to ensure the emotional well-being of residents throughout the facility
    • Executed emergency preparedness plan successfully throughout Hurricane Isaac, providing a safe and secure environment for residents and staff
    • Coordinated resident admissions into facility from local hospital systems
    • Participated in annual state survey to maintain nursing facility certification status
  • Human Resources Manager, St. Luke’s Living Center
    • Controlled a monthly payroll of approximately $250K, decreased overall payroll by 11% within two months
    • Responsible for maintaining updated employee files, including all training, certification, and legal requirements for over 140 employees
    • Managed all scheduling for Nursing, Housekeeping, and Security

PROFESSIONAL DEVELOPMENT

  • Case Participant, UAB Case Student Competition
  • Case Participant, UAB Case Student Competition
  • Graduate Participant, ACHE Richard J. Stull Essay Competition
  • International Intern, Fundación León
  • Service Learning Intern, New Orleans Emergency Medical Services
  • Head Intern, Armand Bayou Nature Center

PROFESSIONAL AFFILIATIONS

  • National Association of Emergency Medical Services Physicians
  • AcademyHealth
  • Academy of Management
  • Institute for Healthcare Improvement Open School
  • National Association of Emergency Medical Technicians

SERVICE

Professional

  • Board Member, New Orleans EMS Foundation
  • NAEMSP Committees
    •  Social Media & Communications
    • MIH-CP
    • Research
  • AMR Scholarship Review Committee, NAEMSP
  • Reviewer, Journal of Diabetes and its Complications
  • Coordinator, Emerging Scholars Consortium, AOM
  • Chair, GHMP Doctoral Student Seminar
  • Volunteer Emergency Medical Technician, New Orleans EMS

Personal

  • Canine Committee Member, Louisiana USAR Strike Team
  • Canine Manager and Handler, Louisiana Task Force 1
  • Canine Handler, Therapy Dogs International
  • Administration Team, College Admissions Project
  • Assistant Scoutmaster, Boy Scouts of America

EXTERNAL FUNDING

  • FOCUS: Hepatitis C Screening Program for the Homeless
    • Co-Directors: Stephanie Preston & Frances Lee
    • Funding Agency: Gilead Sciences
    • Role: Research Director
    • Amount: $137,000
    • 2016 – 2017
  • An Evaluation of the Louisiana Health Information Exchange
    • Principle Investigator: Mark Diana
    • Funding Agency: Louisiana Healthcare Quality Forum
    • Role: Research Assistant
    • Amount: $210,000
    • 2013 – 2014
  • USAID MEASURE Health Systems Strengthening Project
    • Principle Investigator: Mark Diana
    • Funding Agency: USAID
    • Role: Research Assistant
    • Amount: $250,000
    • 2013

AWARDS

  • Student Representative to Health Professional Educators’ Summer Symposium, Dartmouth Institute for Healthcare Improvement
  • GHSD Chair’s Scholarship, Tulane University School of Public Health and Topical Medicine
  • Foster G. McGaw Scholarship, Association of University Programs in Health Administration
  • Upsilon Phi Delta Honor Society, Association of University Programs in Health Administration
  • Tulane Academic Achievement Award, Tulane University
  • Gold Award, Girl Scouts of America

PUBLICATIONS

Trade Journals and Websites

Counts C.R. (2017, April).  Research analysis: Medical care at electronic dance music festivals.  EMS1.com.

Counts C.R. (2017, February).  Top 5 pediatric medical care questions.  EMS1.com.

Counts C.R. (2017, February).  Medical directors share their most discussed questions, concerns.  EMS1.com.

Counts C.R. (2017, February).  What color uniform should paramedics wear? Building a safer ambulance through science.  EMS1.com.

Counts C.R. (2017, January).  Orlando Pulse nightclub shooting lessons for EMS response to MCIs.  EMS1.com.

Counts C.R. (2017, January).  Experts discuss issues facing community paramedicine?  EMS1.com.

Counts C.R. (2017, January).  What color uniform should paramedics wear?  EMS1.com.

Counts C.R. (2017, January).  Why shift work is unhealthy and dangerous.  EMS1.com.

Counts C.R. (2017, January).  Paramedic Groups Develop CP Curriculum, Career Path.  EMSworld.com.

Counts C.R. (2016, December).  EMS World Expo Recap: Volunteer EMS Session Creates a Platform for Open Dialogue.  EMSworld.com.

Counts C.R. (2016, December).  EMS World Expo 2016 Sessions Shine Spotlight on Safety.  EMSworld.com.

Counts C.R. (2016, November).  Orthopedic surgeon discusses importance of EMS care.  EMS1.com.

Counts C.R. (2016, November).  EMS World Expo Recap: Implementing Evidence-Based Learning in Prehospital Care.  EMSworld.com.

Counts C.R. (2016, November).  Prehospital care of the critically injured K-9.  EMS1.com.

Counts C.R. (2016, September).  Community paramedicine program proves potential value.  EMS1.com.

Counts C.R. (2016, August).  Louisiana floods: How a USAR task force responded to social media inquiries.  EMS1.com.

Counts C.R. (2016, July).  4-step process to write about EMS, health care policy.  EMS1.com.

Counts C.R. (2016, June).  Community paramedicine isn’t a fire department cash machine.  EMS1.com.

Counts C.R. (2016, June).  Sustainability dominates rural EMS conference.  EMS1.com.

Counts C.R. (2016, May).  Is alarm fatigue causing prehospital patient care errors?  EMS1.com.

Counts C.R. (2016, April).  State EMS directors discuss hot topics in rural EMS.  EMS1.com.

Counts C.R. (2016, April).  Rural EMS issues take center stage at national conference.  EMS1.com.

Counts C.R. (2016, April).  CPR training video misses its mark.  EMS1.com.

Counts C.R. (2016, April).  A Report from the Gathering of Eagles.  EMSworld.com.

Counts C.R. (2016, April).  Evolving war on opioid epidemic focuses on prevention and lifesaving.  EMS1.com.

Counts C.R. (2016, March).  Improve CPR success with systems thinking.  EMS1.com.

Counts C.R. (2016, January).  Public health obligation to prevent TB transmission.  EMS1.com.

Counts C.R. (2016, January).  How EMS can improve care with newest patient safety recommendations.  EMS1.com.

Counts C.R. (2016, January).  If your EMS agency isn’t innovating, then it’s already behind.  EMS1.com.

Counts C.R. (2016, January).  Experts weigh in on community paramedicine implementation.  EMS1.com.

Counts C.R. (2016, November).  Why EMS needs to expand the scope of safety from scene to call.  EMS1.com.

Textbook Chapters

Counts C.R.: Monitoring Devices, Principals of Paramedic Care, Edited by Navarro K, Hsieh A, In review

Working Papers

Diana M.L., Yeager V., Stoecker C., Zhang Y., Counts C.R., The Impact of Accountable Care Organization Participation on Hospital Patient Satisfaction. Submitted for publication.

Dumaisnil A., Weinhart J., Davis J.L., Counts C.R., Guyton B., Diana M.L., Patient Safety: Examining The Role of Psychological Safety and Ethical Leadership. Submitted for Publication

Counts C.R., Diana M.L., Demosthenidy M., Mann N.C., An Evaluation of the Environmental and Organizational Factors Associated with the Formation of Community Paramedicine Programs.  Working Paper

Counts C.R., Institutional Theory Applied to Emergency Medical Services in the United States.  Working Paper

Oral Presentations

Carter C., Counts C.R., Christian M. (2017, September). Solving Sleep Deprivation for First Responders. Podium presentation at F.I.E.R.O. Fire Station Design Symposium, Raleigh, NC.

Counts C.R., Hernandez J., Mora A.M., (2017, June). EMS Geo-Referenced Data Analysis of Opioid Overdoses and Naloxone Standing Orders in New Orleans.  Podium presentation at AcademyHealth Annual Research Meeting, New Orleans, LA.

Nix L., Counts C.R., McClung E., Carley T., Mallya S., Brug A., Fitzgerald C., Pionk H., Oreck R., Jones C., (2017, March). Exposure to Disenfranchised Populations through Student-run Clinics Protects Against Stigma. Podium presentation at DOCS Community Health Leadership Conference, Miami, FL.

Basilio C., Kim M., Counts C.R., McClung E., Lee F., McGonigle K., Nix L., Carley T., Mallya S., Jones A., Kanter J. (2017, March). Implementing a Student-Run HCV Screening Program with a Treatment Cascade. Poster presentation at DOCS Community Health Leadership Conference, Miami, FL.

Poster Presentations

Counts C.R., McClung E., Guyton E., (2017, June). The Impact of Free Standing Emergency Departments on Hospital Patient Satisfaction: A Texas Case Study. Poster presented at Payment and Delivery Systems Innovations and Interest Group Poster Sessions of AcademyHealth Annual Research Meeting, New Orleans, LA.

Counts C.R., Hernandez J., Mora A.M., (2017, June). EMS Geo-Referenced Data Analysis of Opioid Overdoses and Naloxone Standing Orders in New Orleans.  Poster presented at Interest Group Poster Session of AcademyHealth Annual Research Meeting, New Orleans, LA.

Kim M.M., Counts C.R., McClung E., Lee F., McGonigle K.M., Carley T.F., Nix L.M., Mallya S.G., Jones A.T., Kanter J., (2017, June). Implementing a community-based Hepatitis C testing and treatment program for the disenfranchised in an urban center. Poster presented at Disparities and Health Equity Poster Session of AcademyHealth Annual Research Meeting, New Orleans, LA.

Nix L.M., Brug A., Fitzgerald C., Pionk H., Carley T.F., Mallya S.G., McClung E., Counts C.R., (2017, June). Fighting Mental Illness Stigma Among Future Physicians: Exposure As a Protective Mechanism. Poster presented at Health Workforce and Interest Group Poster Sessions of AcademyHealth Annual Research Meeting, New Orleans, LA.

Pionk H., Brug A., Fitzgerald C., Nix L.M., Counts C.R., Oreck R., Jones C., (2017, June). Exposure to Homelessness Protects Against Medical Student Bias Toward Patients Experiencing Homelessness. Poster presented at Health Workforce Poster Session of AcademyHealth Annual Research Meeting, New Orleans, LA.

Carley T.F., Counts C.R., McGonigle K.M., McClung E., Mallya S.G., Nix L.M., Kanter, J., (2017, June). Quizzes in Medical Student-Run Clinics Help Impart Essential Hepatitis C Virus Information to a High -Risk Community. Poster presented at Interest Group Poster Session of AcademyHealth Annual Research Meeting, New Orleans, LA.

Mallya S.G., McClung E., Nix L.M., Carley T.F., Counts C.R., (2017, June). Adjusting Screening Procedures in a Student-Run Clinic Increases HCV Testing at an Addiction Rehabilitation Program. Poster presented at Interest Group Poster Session of AcademyHealth Annual Research Meeting, New Orleans, LA.

Fitzgerald C., Nix L., Brug A., Pionk H., Carley T., Mallya S., McClung E., Counts C.R., Oreck R., Jones C., (2017, March). Homelessness Exposure as Protection against Multiple Biases. Poster presented at Health Disparities Conference, New Orleans, LA.

Nix L., Kim M., Counts C.R., McClung E., Lee F., McGonigle K., Carley T., Mallya S., Jones A., Kanter J. (2017, March). Linking the Disenfranchised to Hepatitis C Testing and Treatment. Poster presented at Health Disparities Conference, New Orleans, LA.

McGonigle K., McClung E., Preston S., Lee F., Counts C.R., Kanter J., Andrews J., (2016, December). Hepatitis C Infection Risk Factors in a High-risk Population in New Orleans, Louisiana. Poster presented at Louisiana State Medical Society Research Symposium, Baton Rouge, LA.

Counts C.R., Mora A.M., Schmalz A., DeSmidt B., (2016, December). “I-CAN” to “We Did”: A Quality Management Class & Medical Student Run Clinic Co-Op. Poster presented at the Improvement Capability Track, IHI Annual National Forum, Orlando, FL.

McGonigle K., McClung E., Lee F., Preston S., Andrews J., Kanter J., Counts C.R., (2016, December). Medical School Student Run Clinics: Scaling Up a Hepatitis C Testing Program. Poster presented at the Student and Resident Track, IHI Annual National Forum, Orlando, FL.

Counts C.R., McGonigle K., McClung E., Lee F., Preston S., Andrews J., Kanter J. (2016, December). Medical School Student Run Clinics: Managing a Hepatitis C Screening and Linkage to Care Program. Poster presented at the Student and Resident Track, IHI Annual National Forum, Orlando, FL.

Lee F., Preston S., Counts C.R., Kanter J., Andrews J. (2016, June). Evaluation of Barriers to Care in Homeless that Test Positive for Hepatitis C. Poster presented in the Complex Chronic Conditions session at AcademyHealth Annual Research Meeting, Boston, MA.

Diana M.L., Yeager V., Stoecker C., Zhang Y., Counts C.R., (2015, December). The Impact of Accountable Care Organization Participation on Hospital Patient Satisfaction  Poster presented at the Quality, Cost, and Value Track, Institute for Healthcare Improvement (IHI) Annual National Forum, Orlando, FL.

Counts C.R., Diana M.L., Henry M., Rosinia F. (2015, June). Patient Safety Culture in an Academic Medical Center: Using Mixed Methods to Compare Faculty Physician’s and Resident’s Perceptions.   Poster presented at Academy Health Annual Research Meeting, Minneapolis, MN.

Counts C.R., Diana M.L., Henry M., Rosinia F. (2015, May). Asking Physicians “Why”: A Mixed Methods Evaluation of Patient Safety Culture in an Academic Medical Center.  Poster presented at the National Patient Safety Forum Annual Patient Safety Congress, Austin, TX.

Counts C.R., Diana M.L., Henry M., Rosinia F. (2014, December). Patient Safety Culture in an Academic Medical Center: Comparing Resident’s and Faculty’s Perceptions.  Poster presented at the Student and Resident Track, IHI Annual National Forum, Orlando, FL.

Counts C.R., Diana M.L., Henry M., Rosinia F. (2014, December). Patient Safety Culture in an Academic Medical Center: Comparing Resident’s, Nurse’s, and Administration’s Perceptions.  Poster presented at the Patient Safety Track, IHI Annual National Forum, Orlando, FL.

Press Coverage

Inside EMS Podcast. (March 2017) Do certain EMS uniform colors reduce violence? EMS1.

Inside EMS Podcast. (February 2017) Are EMS providers getting enough sleep? EMS1.

CONFERENCES AND TRAINING

Attended

  • The EMS State of the Science Conference, Dallas, TX (2017)
  • National Association of EMS Physicians Annual Meeting, New Orleans, LA (2017)
  • Institute for Healthcare Improvement National Forum, Orlando, FL (2016)
  • McSwain EMS Trauma Conference, New Orleans, LA (2016)
  • EMS World Expo, New Orleans, LA (2016)
  • Academy of Management Annual Conference, Anaheim, CA (2016)
  • Tulane University Grant Writing Seminar, New Orleans, LA (2016)
  • Dartmouth Institute Health Professional Educators’ Summer Symposium, Fairlee, VT (2016)
  • AcademyHealth, Boston, MA (2016)
  • Society of Academic Emergency Medicine Annual Meeting, New Orleans, LA (2016)
  • National Rural EMS Conference, San Antonio, TX (2016)
  • The EMS State of the Science Conference, Dallas, TX (2016)
  • National Association of EMS Physicians Annual Meeting, San Diego, CA (2016)
  • Institute for Healthcare Improvement National Forum, Orlando, FL (2015)
  • Academy of Management Annual Conference, Vancouver, BC (2015)
  • AcademyHealth Annual Research Meeting, Minneapolis, MN (2015)
  • National Patient Safety Foundation Patient Safety Congress, Austin, TX (2015)
  • National Association of EMS Physicians Annual Meeting, New Orleans, LA (2015)
  • Institute for Healthcare Improvement National Forum, Orlando, FL (2014)
  • Academy of Management Annual Conference, Philadelphia, PA (2014)
  • AcademyHealth Annual Research Meeting, San Diego, CA (2014)
  • Tulane University Center for Engaged Learning and Teaching Annual Workshop, New Orleans, LA (2014)
  • Louisiana Nursing Home Association Annual Convention, Baton Rouge, LA (2012)

Scheduled

  • AcademyHealth, New Orleans, LA (2017)
  • Pinnacle, Boca Raton, FL (2017)
  • Fire Station Design Symposium, Raleigh, NC (2017)
  • EMS World Expo, Las Vegas, NV (2017)
  • National Association of EMS Physicians Annual Meeting, San Diego, CA (2018)
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