SAN DIEGO — The National Association of EMS Physicians started its 2018 Annual Meeting with a day-long session aimed at introducing EMS medical directors to some fundamental quality and safety concepts. The course was designed to be an interactive application of these concepts to a crowd that is not traditionally well-versed on the topics.

The instructors used the System of Profound Knowledge to tie the day together. Developed by Edward Deming, this model recognizes that managers aiming to improve quality should have a working knowledge of four areas: systems thinking, the theory of knowledge, understanding variation and psychology.


The session had a number of well-known experts in the field of EMS and prehospital quality and safety. Here are some of the most memorable quotes form the day:

“In EMS, we have this history of going from bright idea to full implementation.” —Mike Taigman, First Watch

Read more.