During the week in mid-August that saw seven trillion gallons of rain fall on southern Louisiana, the Louisiana Task Force 1 Urban Search and Rescue Team (LATF-1) received over half a dozen requests for aid or information via Facebook Messenger.

Given that more than 20,000 people were rescued from rising flood waters over the course of that same week, half a dozen requests may seem like a drop of rain in the ocean, but to those individuals, LATF-1 was a governmental entity that could help, and in many cases, it was the only one responding via social media.

Read more.